At Tile Social, we prioritize transparency and believe you have the right to understand how your information is collected, used, disclosed, and stored. Our goal is to ensure you feel secure, informed, and in control of your privacy while using our services.
Tile Social is designed to support meaningful and respectful digital interactions. In line with this, we approach data use with care and intention—collecting only what is necessary to provide a thoughtful, relevant, and secure experience.
We encourage you to review this Privacy Policy carefully, as it outlines how we process your personal data, your privacy rights, and the safeguards we implement.
We collect information in a way that supports a more intentional and personalized experience, without prioritizing unnecessary or excessive data collection.
When you use our app, we collect information based on your interactions with the app and its features. This includes both the content you create and the actions you take. For example, we collect content such as posts, greetings, photos, and videos that you create or share within the app. We also collect information about your interactions, including engagement with other users and content, in accordance with applicable laws and regulations.
Additionally, we collect information about your activity within the app, such as purchases, transactions, and the types of content you choose to engage with. This information helps us support core platform functionality and present content based on your direct activity, connections, and preferences, without relying on engagement-driven ranking systems.
We also collect device and usage information. This may include details such as your device type, operating system, browser information, IP address, and other technical identifiers. We may infer your general location based on your IP address and similar technical signals, even if precise location services are disabled.
We may also collect information about the people you interact with, as well as the groups, pages, and accounts you are connected to within the app. This supports essential platform features such as displaying content from your connections and maintaining the integrity of your network.
Additionally, we collect technical information about how you use the app, including usage patterns, preferences, and interactions with features. This helps us improve performance and ensure the platform functions reliably.
We use cookies and similar technologies to understand how the platform is used, improve performance, and provide a more responsive experience. We do not use cookies for third-party behavioral advertising or cross-platform tracking. While cookies are not required to use many features of the app, they help enable smoother and more consistent functionality.
Overall, the information we collect is used to operate the platform, improve functionality, secure your account, and support meaningful interactions. We take appropriate steps to ensure that your personal data is protected and used only for the purposes described in this Privacy Policy.
At Tile Social, we use your information with intention. Our goal is not to maximize activity, but to support meaningful interactions and a platform experience that feels focused, respectful, and deliberate.
Tile Social does not use advertising-based models or engagement-optimizing algorithms to influence user behavior.
We use the information we collect to operate, maintain, and improve our services. This includes ensuring that the platform functions correctly, troubleshooting issues, and enhancing overall performance.
Your information helps shape your experience based on your direct activity, connections, and preferences. Tile Social does not rely on engagement-driven ranking systems or algorithmic amplification designed to maximize attention. Instead, content visibility and interactions are primarily influenced by your own actions and relationships within the platform.
We do not use your personal data to deliver third-party advertising or ad-based targeting.
To maintain a safe and respectful environment, we use the information we collect to protect against unauthorized access, fraud, and harmful behavior. This also helps us preserve the integrity of the platform and address misuse or violations of our policies.
We use data for analytics purposes to understand how the platform is used and to identify areas for improvement. These insights help us refine features and improve overall service quality.
We may also use your information to communicate with you, including sending updates about changes to our terms, new features, or important service-related notices. Where permitted and with your consent where required, we may send service-related updates or limited communications relevant to your use of the platform.
Your information may also support research and development efforts aimed at improving the platform and related technologies. Where possible, we use aggregated or de-identified data for these purposes.
To ensure compliance with our Terms of Service and community standards, we may use your data to monitor activity, investigate potential violations, and enforce our policies.
We may also use your information to comply with legal obligations, defend our rights, and ensure the platform operates securely and responsibly.
We do not engage in automated decision-making that produces legal or similarly significant effects without appropriate safeguards or human involvement, as required by applicable law.
When using our Services, you may interact with others and share content depending on your settings. This includes posts, photos, comments, and other interactions that may be visible to your connections or others, depending on your chosen visibility settings.
For example, when you share a post, others may view and engage with it by reacting, commenting, or sharing it further. Your activity, such as interactions with content, may also be visible to others within the platform.
Once content is shared, it may be copied, downloaded, or redistributed by others beyond your control. We encourage thoughtful sharing, particularly when posting content in public or widely visible spaces.
Certain information may be publicly visible by default, depending on your account settings and the nature of the content. This may include your name, username, profile photo, and activity within public spaces on the platform.
Public content may also be accessible outside the platform, including through search engines or third-party services. As a result, content shared publicly may reach a broader audience beyond Tile Social.
We may share information with trusted service providers who support the operation of the platform, including technical infrastructure, security, and service functionality. These providers are required to handle your data in accordance with applicable laws and our instructions.
In certain circumstances, we may disclose information where required by law, such as in response to legal requests, or as part of a business transaction such as a merger, acquisition, or asset transfer.
You have control over how your information is shared through your account settings. You can manage who can see your content, interact with your posts, and access your information. However, when interacting with public content or third-party services, your information may be visible beyond your immediate network.
At Tile Social, we work with service providers who help us operate, maintain, and improve our services. We share only the information necessary for them to perform their functions.
These providers may assist with areas such as platform security, fraud detection, payment processing, customer support, infrastructure management, and performance analysis.
We may also use service providers to help us understand how the platform is used and to improve functionality, reliability, and user experience. These activities are conducted in a manner consistent with our privacy principles.
We may preserve, use, or disclose your information where reasonably necessary to comply with legal obligations, prevent harm, or protect public interest. This includes responding to lawful requests, enforcing our Terms of Service, and addressing security or fraud-related concerns.
We may also process and verify information related to your identity where required for compliance, fraud prevention, or account security. In such cases, we may share relevant information with trusted partners involved in these processes.
Additionally, we may share information with law enforcement or other authorities when legally required, or when necessary to protect the rights, safety, and integrity of our platform, users, or the public.
Please note that if your profile or content is public, it may be visible to anyone and may be accessed or shared by others, including third parties such as search engines or content aggregators. You can manage your visibility settings through your account preferences, including setting your account to private where available.
We retain your personal information thoughtfully, keeping only what is necessary to provide our services, meet legal obligations, and maintain the safety and integrity of the platform. The length of time we store information depends on its type, the purpose for which it was collected, and applicable legal requirements. Below is a general overview of our retention practices:
We store your account information—such as your display name, username, email, and password—while your account is active, as it is essential for providing access to our services.
Your content, including posts, greetings, and interactions, is retained while your account remains active or until you choose to delete it. If you remove your content, we may retain limited data where necessary for security, legal compliance, or to protect the platform.
We also retain information about how you use the platform and interact with others. This data is kept for the duration of your account or for up to 12 months after your interactions, depending on context. If you contact us through support channels, we may retain that correspondence for up to 18 months, unless a longer period is required for legal or operational purposes.
If you use paid services, we retain billing and transaction-related information for as long as necessary to provide those services and comply with financial regulations.
For device and general location data collected through cookies or similar technologies, we retain such data for up to 13 months.
In certain situations, we may retain your data for longer periods where required to comply with legal obligations, resolve disputes, enforce our policies, or address safety and security concerns. If your account is suspended for violations, we may retain certain identifiers (such as email or phone number) to prevent misuse or repeat violations.
When you delete your account, your personal data will be deleted or anonymized, except where retention is required for legal, security, or legitimate business purposes.
Please note that content shared publicly may remain accessible outside the platform, including through search engines or third-party services, in accordance with their own policies.
We regularly assess whether retained data remains necessary, ensuring that we do not keep information longer than needed.
At Tile Social, we prioritize your privacy and aim to provide clear and meaningful control over your personal information, regardless of your location.
We collect, use, and share your information only where there is a valid and legitimate basis to do so. These may include fulfilling our contractual obligations to you, supporting our legitimate interests in operating and improving the platform, complying with legal obligations, or obtaining your consent where required.
We do not sell your personal information, and we do not use your data for advertising-based targeting or engagement-driven profiling.
To operate our services effectively, your data may be transferred across countries. For example, interactions with users in other regions may require cross-border data processing. We rely on global infrastructure and trusted service providers to support the platform. Where such transfers occur, we implement appropriate safeguards, including Standard Contractual Clauses or equivalent legal mechanisms, in accordance with applicable laws. You may request more information about these safeguards by contacting us.
You have the right to access, update, or delete the personal data we hold about you. Requests can be submitted through the contact methods provided in this Policy. If you are not satisfied with our response, you may appeal using the same process.
Through your account settings, you may manage your information, request a copy of your data, or deactivate or delete your account. While certain actions may limit parts of the service, we will not discriminate against you for exercising your rights.
If you choose to appoint an authorized agent to act on your behalf, we may require verification of authorization and identity before processing such requests.
You may also manage certain data collection preferences, such as cookies, through your browser settings. Disabling some technologies may affect the performance of certain features.
Our services are designed for individuals who are at least 16 years old, or the minimum age required to provide consent under applicable laws in your jurisdiction.
We do not knowingly collect personal information from individuals who do not meet this requirement. If we become aware that such information has been provided, we will take reasonable steps to delete it and deactivate the associated account.
If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.
We are committed to protecting the privacy of younger individuals. In jurisdictions where required, we may provide limited or restricted experiences for users below a certain age, with reduced data collection and additional safeguards.
If we determine that personal information has been collected from a user below the permitted age outside of these safeguards, we will remove the information and close the account as required by law.
Parents or legal guardians may request the deletion of a child’s account or access to their data, subject to verification and applicable legal requirements.
Accessing, Using, and Sharing Your Information
We may access, use, or share your information in response to valid legal requests, including court orders, subpoenas, or requests from law enforcement or government authorities, in accordance with applicable laws.
We implement administrative, technical, and organizational safeguards—including access controls, encryption where appropriate, and monitoring systems—to protect your data.
We may also use your information to maintain the safety, security, and integrity of the platform, as well as to protect our users, employees, and the broader community.
We take appropriate measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.
Where information is shared with third parties, their practices may differ from ours, and we are not responsible for systems outside our control.
We retain your information only for as long as necessary to deliver our services, meet legal obligations, and support legitimate operational needs. Retention periods vary depending on the nature of the data and its purpose.
If your account is suspended or terminated for policy violations, we may retain certain information to address the issue, prevent misuse, and enforce our policies.
In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.
Your data may be processed or stored outside your local jurisdiction where necessary for operational purposes, in compliance with applicable laws.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Where required, we will provide appropriate notice, including advance notice for material changes.
The “Last Updated” date will reflect the most recent revision. We encourage you to review this Policy periodically to stay informed about how your information is handled.
This Privacy Policy is written primarily in English and may be translated into other languages. While we strive for accuracy in translations, the English version will prevail in the event of any inconsistency.
Depending on your location, you may have additional rights under applicable privacy laws. These may include the right to access, correct, download, or delete your personal data.
We welcome open communication regarding your privacy.
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, you may contact us through the methods below:
Mailing Address:
Tile Social, Inc.
2nd Floor, Benedicto IT Center, AS Fortuna Street,
Mandaue City, Cebu, Philippines 6014
Email: help@tile.social
