Privacy Policy

Introduction

At Tile Social, we prioritize transparency and believe you have the right to understand how your information is collected, used, disclosed, and stored. Our goal is to ensure you feel secure, informed, and in control of your privacy while using our services.

Tile Social is designed to support meaningful and respectful digital interactions. In line with this, we approach data use with care and intention, collecting only what is necessary to provide a thoughtful, relevant, and secure experience.

We encourage you to review this Privacy Policy carefully, as it outlines how we process your personal data, your privacy rights, and the safeguards we implement.

Information We Collect

We collect information in a way that supports a more intentional and personalized experience, without prioritizing unnecessary or excessive data collection.

Additionally, we collect information about your activity within the app, such as purchases, transactions, and the types of content you choose to engage with. This information helps us support core platform functionality and present content based on your direct activity, connections, and preferences, without relying on engagement-driven ranking systems.

We collect devices, this may include details such as your device type, operating system, browser information, IP address, and other technical identifiers. We may infer your general location based on your IP address and similar technical signals, even if precise location services are disabled.

We use cookies and similar technologies to understand how the platform is used, improve performance, and provide a more responsive experience. We do not use cookies for third-party behavioral advertising or cross-platform tracking. While cookies are not required to use many features of the app, they help enable smoother and more consistent functionality.

We may also collect information submitted through user reports, moderation actions, appeals, and trust and safety investigations. This may include reports of abusive behavior, harmful content, suspected child exploitation, or other violations of our Terms of Service or Community Standards. We process this information solely for the purposes of maintaining platform safety, investigating reports, enforcing our policies, complying with legal obligations, and protecting users. We take appropriate steps to ensure that your personal data is protected and used only for the purposes described in this Privacy Policy.

Your Information With Us

At Tile Social, we use your information with intention. Our goal is not to maximize activity, but to support meaningful interactions and a platform experience that feels focused, respectful, and deliberate.

Tile Social does not use advertising-based models or engagement-optimizing algorithms to influence user behavior.

We use the information we collect to operate, maintain, and improve our services. This includes ensuring that the platform functions correctly, troubleshooting issues, and enhancing overall performance.

We do not use your personal data to deliver third-party advertising or ad-based targeting.

To maintain a safe and respectful environment, we use the information we collect to protect against unauthorized access, fraud, harmful behavior, child exploitation, and other violations of our Terms of Service and Community Standards. This includes detecting, investigating, reviewing, and responding to reports involving Child Sexual Abuse Material (CSAM), Child Sexual Abuse and Exploitation (CSAE), grooming, or other activity that may place minors at risk. This also helps us preserve the integrity of the platform and address misuse or violations of our policies.

We use data for analytics purposes to understand how the platform is used and to identify areas for improvement. These insights help us refine features and improve overall service quality.

We may also use your information to communicate with you, including sending updates about changes to our terms, new features, or important service-related notices. Where permitted and with your consent where required, we may send service-related updates or limited communications relevant to your use of the platform.

Your information may also support research and development efforts aimed at improving the platform and related technologies. Where possible, we use aggregated or de-identified data for these purposes.

We may also use your information to comply with legal obligations, defend our rights, and ensure the platform operates securely and responsibly.

We do not engage in automated decision-making that produces legal or similarly significant effects without appropriate safeguards or human involvement, as required by applicable law.

Information Sharing and Privacy Practices

When using our Services, you may interact with others and share content depending on your settings. This includes posts, photos, comments, and other interactions that may be visible to your connections or others, depending on your chosen visibility settings.

Once content is shared, it may be copied or redistributed by others beyond your control. We encourage thoughtful sharing, particularly when posting content in public or widely visible spaces.

Certain information may be publicly visible by default, depending on your account settings and the nature of the content. This may include your name, username, profile photo, and activity within public spaces on the platform.

Public content may also be accessible outside the platform, including through search engines or third-party services. As a result, content shared publicly may reach a broader audience beyond Tile Social.

We may share information with trusted service providers who support the operation of the platform, including technical infrastructure, security, and service functionality. These providers are required to handle your data in accordance with applicable laws and our instructions.

In certain circumstances, we may disclose information where required by law, such as in response to legal requests, or as part of a business transaction such as a merger, acquisition, or asset transfer.

You have control over how your information is shared through your account settings. You can manage who can see your content, interact with your posts, and access your information. However, when interacting with public content or third-party services, your information may be visible beyond your immediate network.

Sharing of Information with Third Parties

At Tile Social, we work with service providers who help us operate, maintain, and improve our services. We share only the information necessary for them to perform their functions.

These providers may assist with areas such as platform security, fraud detection, payment processing, customer support, infrastructure management, and performance analysis.

We may preserve, use, or disclose your information where reasonably necessary to comply with legal obligations, prevent harm, or protect public interest. This includes responding to lawful requests, enforcing our Terms of Service, and addressing security or fraud-related concerns.

We may also process and verify information related to your identity where required for compliance, fraud prevention, or account security. In such cases, we may share relevant information with trusted partners involved in these processes.

Additionally, we may share information with law enforcement, child protection organizations, or other competent authorities where required by law, or where reasonably necessary to investigate or report Child Sexual Abuse Material (CSAM), Child Sexual Abuse and Exploitation (CSAE), grooming, threats to minors, or other serious violations affecting the safety of children or other users.

Please note that if your profile or content is public, it may be visible to anyone and may be accessed or shared by others, including third parties such as search engines or content aggregators. You can manage your visibility settings through your account preferences, including setting your account to private where available.

Data Retention

When you delete your account, your personal data will be deleted or anonymized, except where retention is required for legal, security, or legitimate business purposes.

When your paid subscription ends, we retain your account during a thirty (30)-day grace period, during which your account may be placed in view-only mode. If you do not renew during that period, your account will be fully deactivated. If you have subscribed to a paid subscription at least once, your account and associated personal data will not be automatically deleted after the grace period. We will retain the account and its associated personal data until you reactivate the account, manually request its deletion, or retention is no longer permitted or necessary under applicable law.

You may manually delete your account and associated personal data by signing in through the Tile Social mobile application or website and using the available account-deletion controls. If you cannot access your account, you may submit a deletion request using the contact information provided in this Privacy Policy. Following a valid deletion request, we will delete or anonymize your personal data, except where retention is required or permitted for legal, tax, accounting, security, fraud-prevention, child-safety, dispute-resolution, or enforcement purposes.

When your free trial expires without conversion to a paid subscription, we retain your account during a thirty (30)-day grace period, during which your account may be placed in view-only mode. If you have never maintained a paid subscription and do not subscribe during that period, your account will be fully deactivated and your account and associated personal data may be scheduled for deletion or anonymization in accordance with our retention and deletion procedures. Once deletion is completed, the username associated with your account may be released and made available for registration by another user.

Deletion from active systems does not necessarily result in the immediate removal of every copy of your personal data. Limited information may be retained where necessary to comply with legal, tax, accounting, security, fraud-prevention, child-safety, dispute-resolution, or enforcement obligations. Residual copies may remain temporarily in secured backups, caches, or disaster-recovery systems until they are overwritten or securely removed in accordance with our retention schedule.

If you have completed the Legacy Project requirements and enabled the Legacy Profile feature, the standard deactivation process will not disable the designated Legacy Profile. Certain profile information and content selected or identified through your settings may remain visible to the intended audience after the thirty (30)-day grace period. Other account features may remain deactivated unless you renew your subscription. The Legacy Profile settings, information displayed, intended audience, and available controls will be disclosed when you enable the feature. A Legacy Profile will not be activated if the feature is disabled. You or an authorized person may request the removal of a Legacy Profile through the available account settings or by contacting Tile Social, subject to identity and authority verification.

Your Rights and Our Legal Basis

At Tile Social, we prioritize your privacy and aim to provide clear and meaningful control over your personal information, regardless of your location.

We collect, use, and share your information only where there is a valid and legitimate basis to do so. These may include fulfilling our contractual obligations to you, supporting our legitimate interests in operating and improving the platform, complying with legal obligations, or obtaining your consent where required.

We do not sell your personal information, and we do not use your data for advertising-based targeting or engagement-driven profiling.

To operate our services effectively, your data may be transferred across countries. For example, interactions with users in other regions may require cross-border data processing. We rely on global infrastructure and trusted service providers to support the platform. Where such transfers occur, we implement appropriate safeguards, including Standard Contractual Clauses or equivalent legal mechanisms, in accordance with applicable laws. You may request more information about these safeguards by contacting us.

You have the right to access, update, or delete the personal data we hold about you. Requests can be submitted through the contact methods provided in this Policy. If you are not satisfied with our response, you may appeal using the same process.

Through your account settings, you may manage your information, or manually delete your account by signing in through the Tile Social mobile application or website. If you cannot access your account, you may submit a deletion request using the contact information provided in this Privacy Policy. Deactivation following the expiration of a subscription does not automatically delete your account or personal data if you have previously maintained a paid subscription. While certain actions may limit parts of the service, we will not discriminate against you for exercising your rights.

If you choose to appoint an authorized agent to act on your behalf, we may require verification of authorization and identity before processing such requests.

You may also manage certain data collection preferences, such as cookies, through your browser settings. Disabling some technologies may affect the performance of certain features.

User

Our services are designed for individuals who are at least the minimum age required to use online services under applicable laws in your jurisdiction. Notwithstanding the foregoing, in jurisdictions where local laws strictly prohibit individuals under the minimum age required to use online services in their jurisdiction from accessing, registering for, or using social media services, or where applicable laws prohibit the offering of such services to them, our services are not available to such individuals, and any such use or offering is strictly prohibited.

We do not knowingly collect personal information from individuals who do not meet these requirements. If we become aware that such information has been provided, we will take reasonable steps to delete it and deactivate the associated account.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

Children and Teens

We maintain a zero-tolerance policy toward Child Sexual Abuse and Exploitation (CSAE). If we become aware of content, communications, or activity involving Child Sexual Abuse Material (CSAM), grooming, sexual exploitation of minors, or similar child safety violations, we may investigate the matter, remove the content, suspend or terminate the responsible accounts, preserve relevant information where appropriate, and report such activity to competent authorities where required by law. In jurisdictions where required and permitted by law, we may provide limited or restricted experiences for users below a certain age, with reduced data collection and additional safeguards. For the avoidance of doubt, these restricted experiences are not offered in jurisdictions where a total statutory ban on services to individuals under the minimum age required in their jurisdiction to use online services is in effect.

If we determine that personal information has been collected from a user below the permitted age outside of these safeguards or in violation of local prohibitions, we will remove the information and close the account as required by law.

Parents or legal guardians may request the deletion of a child’s account or access to their data, subject to verification and applicable legal requirements.

Data Security and Retention

Accessing, Using, and Sharing Your Information

We may access, use, or share your information in response to valid legal requests, including court orders, subpoenas, or requests from law enforcement or government authorities, in accordance with applicable laws.

We implement administrative, technical, and organizational safeguards including access controls, encryption where appropriate, and monitoring systems to protect your data.

We may also use your information to maintain the safety, security, and integrity of the platform, including detecting, preventing, and responding to abuse, fraud, child exploitation, harmful conduct, and other violations of our Terms of Service and Community Standards.

Data Security and Retention

We take appropriate measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

Where information is shared with third parties, their practices may differ from ours, and we are not responsible for systems outside our control.

We retain your information only for as long as necessary to deliver our services, meet legal obligations, and support legitimate operational needs. Retention periods vary depending on the nature of the data and its purpose.

If your account is suspended or terminated for policy violations, we may retain certain information to address the issue, prevent misuse, and enforce our policies.

In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.

Your data may be processed or stored outside your local jurisdiction where necessary for operational purposes, in compliance with applicable laws.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Where required, we will provide appropriate notice, including advance notice for material changes.

The “Last Updated” date will reflect the most recent revision. We encourage you to review this Policy periodically to stay informed about how your information is handled.

General

This Privacy Policy is written primarily in English and may be translated into other languages. While we strive for accuracy in translations, the English version will prevail in the event of any inconsistency.

Other Rights

Depending on your location, you may have additional rights under applicable privacy laws. These may include the right to access, correct, download, or delete your personal data.

Contact Tile Social

We welcome open communication regarding your privacy.

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, you may contact us through the methods below:

Mailing Address:

Tile Social, Inc.

2nd Floor, Benedicto IT Center, AS Fortuna Street,

Mandaue City, Cebu, Philippines 6014

Email: help@tile.social

Child Safety Contact

Reports concerning Child Sexual Abuse Material (CSAM), Child Sexual Abuse and Exploitation (CSAE), grooming, or the exploitation of minors may be submitted to:

help@tile.social

Attention: Child Safety Team